Training Your Staff on New Technology

If you’re looking to take your business to the next level, it can seem easy to bring in the latest technologies you’ve been hearing about through your network. After all, the possibilities that lie in new technology are virtually endless. Streamlined processes, collaborative content creation, and expedited communication are just a few potential benefits.

 Ultimately, the best businesses are those that work smarter, not harder. New technology provides a framework that can keep your team players on the same page, as well as automate many of the processes that take up time unnecessarily. However, it’s important to keep in mind that implementation of new technology requires an adjustment period.

Going from zero to 100 can leave employees feeling confused and overwhelmed. As a leader, it’s up to you to determine what kinds of tech fit into your existing structure and will jive well with your team. Providing the support and training necessary before, during, and after implementation will set you up for success with a well-versed team at peak efficiency.

Pre-launch Preparation

Prior to implementation, set aside some time to sit down with your team and walk through the new platforms they will use. Be clear about why you are making the shift and what impact you expect it will have on their workflow. Explain how the program is used, how it will play a role in their day-to-day responsibilities, and answer any questions that will inevitably come up. Create a place to store login information, customer support information, and other resources that is easily accessible for everyone.

Training Your Team

The training process can look differently between companies and relies heavily on the existing culture. Virtual training is a very convenient solution for larger companies, as it provides employees with the freedom to train on their own time. With virtual training, you still want to make sure employees have a go-to person or resource for questions that come up. On-site classes can also be a great way to train your team, as it fosters discussion about practical usage.

In other cases, training may be more effective on a one-on-one basis. Everybody has different learning needs, so you may have one employee that picks up the new technology within a few days whereas another may need some extra hand-holding. Be attentive to what your team members are struggling with and be prepared to coach them as needed.

Regular Check-ins

Once your staff is all trained up, it doesn’t mean that your job is over. Keep an eye on their progress by tracking metrics, whether that is through sales, social media engagement, time management, or another KPI. Be generous with your praise in the early stages to build confidence and empowerment to embrace the new technology. Check in with each team member individually to see how their experience has been and if there are any ways you can help. The key to ongoing success is to ensure that your employees recognize that the lines of communication are open.

 Bringing new technology to your business can be extremely rewarding when done strategically. Be prudent in your planning and preparation, communicate with your team, and enjoy the benefits of increased efficiency.

With over 20 years of experience in the international events industry, Sandy Hammer is the co-founder and CMO of AllSeated, a collaborative network for planning events that offers tools including floorplans, 3D view, Guest List, RSVP, Seating, Timelines, Mobile Check-In and more.


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