If there's one thing I know to be true in business (and in life), it's that nothing is ever constant. By their very nature, businesses are dynamic, and we all need to be mindful of that if we want them to thrive. We, as business owners, have to be willing to face the reality of what we've built, something that's often easier said than done.Read More
We've spent the month of June talking about event day management: cultivating great vendor relationships and working as a team, dealing with annoying guests, getting into the right mindset to execute your events, effectively managing destination weddings, vendors' event day pet peeves, how to continue to market and sell new weddings even while you're working your existing weddings, and training your staff on how to get along with other wedding pros, how to prevent event-day emergencies and how to resolve them when they do arise. Whew!
Since unforeseen emergencies are an unfortunate fact of working in this industry, we figured that a reasonable conclusion to this month's content theme would be to turn to our fellow wedding professionals. We asked some leading vendors what (possibly unexpected) item turned out to be invaluable in resolving a wedding day crisis. Almost all wedding pros carry some form of an emergency kit to their events - you may want to consider adding the following things to yours!Read More
(Editor's Note: Today's post concludes our three-part training series on event day management!)
Earlier this month, I wrote about how to train your team to avoid event-day emergencies, simply by creating systems to prepare for events and cultivating a mindset that makes such preparation a priority. Unfortunately, the fact remains that emergencies do happen at events. They happen all the time, sometimes even in spite of our best efforts to avoid them. In my own company, we've dealt with major weather catastrophes, power failures, vendor no-shows, and (worst of all) sudden medical crises involving guests.Read More
(Editor's Note: Here's part two of our three-part training series on event day management topics! Check back next Monday for the final installment!)
As I'm working with my business coaching clients on strategically growing their teams, one of the most common concerns I hear is that business owners are afraid of sacrificing their professional reputation - specifically, that the larger their team grows, the weaker their relationships with other vendors will become.
It's not an unfounded fear. After all, plenty of bridges have been burned by a boneheaded contractor flagrantly violating a venue's regulations or acting like a jerk to the rest of the vendor team. Fortunately, though, this kind of issue is entirely avoidable through good training. With a little effort and communication, you can grow your team as large as you want it, without giving up that solid "friendor" foundation you worked so hard to build.Read More
As business owners, we tend to be full of passion and dedication to our work, and it's easy to assume that everyone we hire will feel exactly the same way. Unfortunately, this is a common mistake that often leads to under-training our team, a shortcoming we don't even realize until something terrible happens at a wedding and we're left to answer for it.
Sure, most of us with employees or contractors are fortunate enough to have fantastic, loyal, talented people representing our business. As I've often said at speaking engagements, though, other people will never be as invested in your business as you are. That's just a fact, and keeping it in mind as you plan your training will help you avoid many a headache along the way.Read More