I think this is a pretty well-known tenet of business management: you praise your employees in a public setting, and you critique them behind closed doors. I think the same should go for associates in the business world.
There was a time, not too long ago, where my husband and partner wrote a guest post for another business’ blog. The post was topical, exactly what the other business owner asked for, and fulfilled that owner’s need for original blog content. Well, no sooner was the post published than another vendor — some kind of decorator who works in our market, but with whom we have no business relationship — took to Twitter to criticize it.
Now, the sensitive side of me got angry. After all, this was a silly music-related post, not some deep philosophical post on issues in our industry, or some other hot-button topic. What good did it do this person to use a public forum to put down our choices? Did it make her feel smart and awesome?
The business-savvy side of me was just dumbfounded at the ridiculousness of it all. By being snarky and obnoxious, this decorator now has — at a minimum — two established companies in her market who think less of her. Not to mention the fact that her rude comments potentially were seen by over 5,000 combined followers.
(Finally, I’d be lying if the karma-loving side of me didn’t love it when I saw some less-than-fabulous photos of this “decorator’s” work — of course, I kept my comments private. Heh.)